Privacy Policy

01Introduction

This Privacy Policy explains how Scrubs & Steel ("we," "us," "our") collects, uses, and protects your personal information when you visit our website, place an order, or interact with our digital products. By using our site, you agree to the practices described here.

02Information We Collect

Information you give us directly:

Name, email address, shipping address, and phone number (when you place an order)
Payment information (processed securely by our payment provider — we do not store full credit card numbers ourselves)
Email address (when you sign up for our newsletter or a product waitlist)
Any information you send us directly, such as in a support email

Information collected automatically:

Device and browser information, IP address, and general location (city/region level)
Pages visited, time on site, and how you arrived at our site (e.g. from an ad or search)
Information collected via cookies and similar tracking technologies — see Section 4

03How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping apparel and granting access to digital programs like RX-RC
Communicate with you about your order, account, or support requests
Send marketing emails, if you've opted in — you can unsubscribe at any time
Improve our website, products, and customer experience
Measure the effectiveness of our advertising and understand how people use our site
Detect and prevent fraud, abuse, or violations of our Terms of Service

04Third-Party Tools We Use

We use a small number of trusted third-party services to run our store and understand our traffic. Each of these tools may collect or process some of your data as described below:

Shopify Our ecommerce platform. Processes your order, payment, and shipping information to fulfill purchases.

Shopify Email Our email tool, part of Shopify. Stores your email address if you've subscribed to our newsletter or a product waitlist, so we can send you updates and offers.

Meta (Facebook) Pixel Tracks site visits and purchases to help us measure ad performance and show relevant ads on Facebook/Instagram. Meta may use this data per its own privacy policy.

Google Analytics Tracks site traffic and behavior (pages viewed, time on site, general location) so we can understand how people use our site. Data is aggregated and used for analytics, not individual targeting by us.

We do not control how these third parties use data beyond what's described above. We encourage you to review their respective privacy policies for full detail on their own data practices.

05Cookies & Tracking

Our site uses cookies and similar technologies (via Shopify, Meta Pixel, and Google Analytics) to remember your preferences, keep your cart contents, and understand site traffic. You can disable cookies in your browser settings, though some site functionality (like checkout) may not work properly without them.

We do not sell your personal information to third parties. We share information only with:

The service providers listed in Section 4, to operate our store and marketing
Shipping carriers, to deliver physical orders
Law enforcement or legal authorities, if required by law or to protect our legal rights
A successor business, if Scrubs & Steel is acquired or merges with another company (your data would remain subject to a policy at least as protective as this one)

07Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request a copy of the data we hold about you
Request that we delete your data
Opt out of marketing emails at any time (every email includes an unsubscribe link)
Opt out of the sale or "sharing" of personal information for targeted advertising, where applicable under California law (CCPA) or similar state laws

To exercise any of these rights, email us at the address in Section 10. We'll respond within a reasonable timeframe and verify your identity before fulfilling requests involving personal data.

08Data Security

We take reasonable steps to protect your information, including relying on Shopify's secure, PCI-compliant infrastructure for payment processing. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

09Children's Privacy

Our Services are not directed to anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we'll delete it.

10Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.

11Contact

Questions about this policy, or want to exercise any of the rights listed in Section 7? Reach out directly.

hello@scrubsandsteel.com